Not resolved
4.2
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
Website
0 comments

I purchased a software license an application called Disksavvy Server from Flexense.The license terms state that it may only be installed on one computer at a time.

I had it installed and registered this application on a PC and subsequently needed to upgrade that PC, so I uninstalled it from this PC and installed/registered it on another PC. I repeated this process once more while trying to find a PC that could run the software while completing the upgrade to the intended PC. At no time did I have it installed on more than one PC at a time. After the upgrade to the original PC was complete I uninstalled/Installed it back to this original PC and was unable to register the license.

I contacted Flexense and they claimed that I violated the license terms, revoked my license, and told me I was banned from purchasing software from their company. I explained the situation as stated above but they refused to reinstate my license or refund my payment. Their explanation was that every time you register their software they record the external ISP IP address, and they saw different ones. I explained to them that my external IP address is not always the same on any given week due to how my ISP assigns them to me, but they refused to budge.

I have had this same issue with US vendors such as Adobe, and after contacting their support department they just reset the license, no questions asked, because they realize this is an issue with tracking licenses via IP address. I contacted them multiple times and asked to be referred to a manager or the owner and they refused.

It is very frustrating because the application itself is excellent and I have come to depend on it.But I have never been treated like this by a US based company and they appear to be based in Israel.

Review about: Flexense Disksavvy Optimization Software.

Reason of review: Voided License.

Monetary Loss: $150.

Preferred solution: My license back.

I liked: Applications.

I didn't like: Drm accuracy, Support and customer service, Voided software license when i was in full compliance.

Had an Experience with Flexense?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

UBER - Charged for mess I didn't make UBER "... I recieved an email later that evening saying I was being charged another $150 for a mess i supposedly made in the backseat of the car..." Read more Cyberlink - No customer support after purchase! MINUS 10 STARS!!!!! Cyberlink "I have searched for hours and days, weeks & months!!!! I still haven't been able to fix my issue, I can't use YouCam7 with Zoom or FB or even Skype!..." Read more Highster Mobile - Highway Robbery Highster Mobile "A few months ago I purchased Highster Mobile Cell Phone Spy software for 69 dollars. The site at http://highstermobile.com did not indicate anything about purchasing a monthly subscription so I..." Read more Ndot Technologies - Skilled People and Affordable Service Ndot Technologies "Yes It happened. After the continuous disappointment 5 top taxi app developers in World i decided to try with Ndot Taximobility. It is my fortunate to contact them at last..." Read more Anderson Duff Attorney Lawyer Revision Legal Revision Legal "Anderson Duff stole trust fund money from my grandfather. He is a lying, dishonest charlatan. My grandfather is now dying because he isn't able to pay for surgery. A truly..." Read more Gearbest - Changed price - have to pay more than advertised Gearbest "I bought a smartwatch. It was advertised as RM68.28. shipping is RM14. When in the payment page, I selected to use my GB wallet, which RM79, click to use GB..." Read more Physicians Hair Restoration Center - BEWARE LOREN COMITOR engaged in FRAUD & FALSE-ADVERTISING Physicians Hair Restoration Center "BEWARE – For reasons described below, Loren Comitor is a depraved individual with no morals or ethics and engaged in FRAUD & FALSE-ADVERTISING while working with Dr. Carlos J Puig..." Read more Helzberg Diamonds - Scamed Helzberg Diamonds "In April i bought my fiancee an engament ring from Helzberg. Its 14k white gold diamonds and blue sapphires. It after taxes was $3064.00 i lost my job do to..." Read more