Illana Uxt
dots
#984271 
Report Review
Reply as Company

Disksavvy by Flexense Ltd.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
4.1
I purchased a software license an application called Disksavvy Server from Flexense. The license terms state that it may only be installed on one computer at a time. I had it installed and registered this application on a PC and subsequently needed to upgrade that PC, so I uninstalled it from this PC and installed/registered it on another PC. I repeated this process once more while trying to find a PC that could run the software while completing the upgrade to the intended PC. At no time did I have it installed on more than one PC at a time. After the upgrade to the original PC was complete I uninstalled/Installed it back to this original PC and was unable to register the license. I contacted Flexense and they claimed that I violated the license terms, revoked my license, and told me I was banned from purchasing software from their company. I explained the situation as stated above but they refused to reinstate my license or refund my payment. Their explanation was that every time you register their software they record the external ISP IP address, and they saw different ones. I explained to them that my external IP address is not always the same on any given week due to how my ISP assigns them to me, but they refused to budge. I have had this same issue with US vendors such as Adobe, and after contacting their support department they just reset the license, no questions asked, because they realize this is an issue with tracking licenses via IP address. I contacted them multiple times and asked to be referred to a manager or the owner and they refused. It is very frustrating because the application itself is excellent and I have come to depend on it. But I have never been treated like this by a US based company and they appear to be based in Israel.
View full review
Loss:
$150
Pros:
  • Applications
Cons:
  • Drm accuracy
  • Voided software license when i was in full compliance
  • Support and customer service
Reason of review:
Voided License

Preferred solution: My license back

Comment
Helpful

Companies Similar to Flexense

Virtual DJ reviews and complaints

Virtual DJ

stars-rating stars-rating stars-rating stars-rating stars-rating
2.9
92 Reviews

“I haven't heard back from them yet. I canceled my mthly subscription to upgrade and it's not letting me....“
Piriform reviews and complaints

Piriform

stars-rating stars-rating stars-rating stars-rating stars-rating
2.3
43 Reviews

“I have been trying to find where to cancel my subscription for some time now, but cannot find it in the...“
Avanset reviews and complaints

Avanset

stars-rating stars-rating stars-rating stars-rating stars-rating
1.5
42 Reviews

“Bought their subscription as a mistake. Used it for less than 10 mins. Request for a refund they refused.“
Arvato Digital Services reviews and complaints

Arvato Digital Services

stars-rating stars-rating stars-rating stars-rating stars-rating
0.0
23 Reviews

“I never ordered anything from this company, and I discovered that I was charged $200 on my credit card...“
See more Software Businesses ›

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article